Frequently asked questions

Most Original Story products are true to size. You can find more detailed product-specific information on sizing and fit on the product page under Size guide and fit.

You can find product-specific measurements and a size chart on the product page under Size guide and fit.

We recommend checking the product's specific measurements and fit information under Size chart and fit, as there may be differences in the fit of different models. If you need help choosing a size, our customer service will be happy to assist you.

Our delivery time to addresses in Finland is on average 2–5 business days. During campaigns and peak seasons, the delivery time may be longer than usual. Read more about deliveries here >

We ship orders within Finland via Posti. Delivery to a parcel locker or pick-up point costs €5.90, and home delivery costs €10.90. You can also pick up your order free of charge from our Oulu store.

Yes. Orders over €150 are delivered free of charge within Finland to a Posti pick-up point or parcel locker.

Yes. In addition to Finland, we deliver orders to several European countries. Shipping costs vary by country. Please check the country-specific information and prices here>

Products ordered from the online store have a 14-day right of return from the receipt of the order. The returned product must be unused, intact, clean and unwashed, and in its original packaging with all tags attached.

Log in to your customer account using the same email address you used to place your order and submit a return request for the item you wish to return. Once your return request has been processed, you will receive a return code via email, which you can use to return your package via Posti. Please keep the receipt you receive for your return until the return has been processed. You can read the detailed return policy here >

Returns via Posti are free of charge. However, the original shipping costs will not be refunded.

Yes. Please include the packing slips for all orders being returned so that we can correctly match the items to the right orders at the warehouse.

Refunds are usually processed within 14 days. The refund will be issued as soon as possible after the return is received, using the same payment method used for the original order. You will receive an email notification once the return has been processed.

Products purchased from the online store cannot be exchanged directly. If you would like to exchange a product for a different size or color, please return the original product and place a new order for the item you would like.

In the Original Story online store, you can pay with a debit or credit card, online banking, and various payment methods including Klarna, MobilePay, Apple Pay, and Shop Pay.

Yes. Klarna is one of the payment methods in the Original Story online store. You can see the payment options offered by Klarna at checkout.

Enter the discount code in the designated field at checkout before confirming your order. The field can be found at checkout below the products and is labeled "promo code or gift card". Before paying, check that the discount has been applied to your order.

You can purchase Original Story products from our online store and from select retailers across Finland.

See our retailers here >

Product availability may vary by retailer.

Yes. The Original Story Oulu store serves customers by appointment at Torikatu 7. You can book a personal shopping appointment through our website's appointment calendar or by contacting our customer service at info@original-story.com

You can contact our customer service by email at customerservice@original-story.com or via the contact form on our website. We provide service in Finnish and English.